Connect & Learn


Monday, September 12, 2022  
11:00am - 12:30pm Pacific


 How to Shift to Coaching the Person, Not their Problem – And Why You Want to Do This Especially Now!

In this time of heightened anxiety and erratic emotions, we are called to coach and empower those that seek our guidance. Coaching is most effective in these times because you can’t tell people to think differently when they need to shift their perspective, especially when they are emotionally attached to their stories. But even experienced coaches fall into the trap of focusing on the problems clients bring to their sessions when the problems are complex. If you stay focused on these dilemmas, the coaching feels like it is going in circles. This presentation will help you shift from problem-solving to coaching the human in front of you even when they are resistant to change.

This session first explores why coaching is so powerful in uncertain times in a simple way that will help you explain coaching to perspective clients. Then we will look at effective tactics for shifting from problem-solving to coaching the person, as well as how to create the sense of safety clients need to speak up and express their fears. The intent is to shift perspective and reshape their thinking so they see resolutions to their problems on their own. Participants will also learn how to develop the mental habits they need to stay compassionately present when coaching no matter what emerges in the conversation.

In this workshop, you will:

  • Understand why using a coaching approach to conversations is more essential now than ever before.
  • Use reflective inquiry techniques to shift perspective from focusing on problems to removing the blocks so they see a positive way forward.
  • Perform three steps in mental preparation to deepen safety and trust so you can more effectively coach even when strong emotions emerge.
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About the speaker

Dr. Marcia Reynolds has over 40 years of experience developing leaders and 27 years’ experience coaching and teaching coaching skills worldwide. Her work has taken her to 43 countries.

Marcia was the 5th president of the International Coaching Federation (ICF) and is one of 20 coaches recognized by the ICF in their Circle of Distinction for her contributions to the global coaching profession. She holds a doctorate in organizational psychology and two master’s degrees in learning psychology and communications.

Read more about Dr. Marcia Reynolds here.